I worked in Primark – there's a huge secret we never tell customers & it will leave them raging | The Sun

A FORMER Primark employee has revealed some store secrets including one that could be a total game-changer for customers.

Caitlin Sinnett, who worked at the budget shop for over two years, has taken to TikTok where she’s made a series of videos about her stint with the retail giant.

She’s already revealed some of the cheeky ways that customers try to get a discount and why it’s always so warm in stores.

But the one detail that may really shock people is that it turns out you CAN order items while you’re in store if they're out of stock.

As purchase can't be made on the website, it could save shoppers repeated trips in store to check if a specific item or their size is back on the racks.

Caitlin explained: “We can order things in but we probably won't tell you that because we can't be a***d doing so.

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“The same goes for calling other shops for stocks or sizes, we can but probably won't offer it.

“Don’t ask where something is because we probably won't know because the stock gets moved around every day to two days so we know as much as you.”

Caitlin previously revealed the lengths shoppers will go to for a bargain.

She said: "If you want to buy an item but find that it's damaged, then you can take it to the till and say it to the person that's serving you.

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"And they will get their supervisor or manager over who will take money off it.

"You get it at a discounted price."

The same, she claimed, also applies if you discover the fault upon arriving home.

She added: "If you do want to keep that item, you can take it back and you can like get your money back from Primark and you can buy it back at a reduced price from them, like say, it was a button missing."

But the Scots shop worker also revealed some cheeky customers took matters into their own hands to ensure they bagged an even cheaper bargain.

She said many would try on items in the dressing room, leave a make-up mark on it and then ask for a discount at the till because the item was 'faulty'.

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