‘Be considerate’: Sainsbury’s and Tesco issue new face mask guidance and shopping rules

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Supermarkets have regularly updated customers with shopping rules and safety guidance throughout the pandemic. With lockdown restrictions easing today, both Sainsbury’s and Tesco have issued shoppers with advice surrounding face coverings.

Responding to the changing guidance on social contact, Sainsbury’s has confirmed that its measures will stay in place.

From today, new signs and tannoy messages in stores will encourage customers to continue to wear a face covering, unless exempt.

Colleagues will also be encouraged to wear face masks, unless they are behind a screen.

However, the supermarket giant has said it will begin to remove screens between self-service checkouts.

Hand sanitiser stations will also remain in place as well as the deep cleaning of trollies and baskets.

Stores will be deep cleaned overnight too.

Simon Roberts, Sainsbury’s Chief Executive, said: “As we respond to the recent change in Government guidance, we know that safety is still top of mind for many of our colleagues and customers.

“Our colleagues’ safety is vital and many of our colleagues would feel more comfortable too and they are telling us the same.

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“We’re asking everyone to be considerate and, while we understand wearing a face covering will now be a personal choice, we want to ensure we best support and protect each other in the weeks and months ahead.”

Supermarket giant Tesco are also urging customers to continue to wear face coverings if they can.

UK CEO, Jason Tarry, outlined the latest rules and guidance in a message to Tesco shoppers.

Mr Tarry explained: “Throughout the pandemic, we’ve focused on making sure everyone can get the food they need in a safe environment.

“As Government guidance on COVID-19 continues to change, I wanted to share an update on the safety measures in our stores.

“While the easing of restrictions means that some safety measures will no longer be a legal requirement, we’ve listened to our customers and colleagues, and we know a lot of people remain cautious.

“In line with Government advice to act carefully, we feel it’s important to continue with certain measures to be on the safe side.”

This includes wearing face coverings while shopping in store.

Mr Tarry said: “Although the legal requirement to wear a face covering in England ends on July 19, the Government expects and recommends that people continue to wear a face covering in crowded and enclosed spaces.

“So we’re encouraging our colleagues and you, our customers, to continue wearing face coverings if you can.

“For our customers and colleagues in Scotland, Wales and Northern Ireland, face coverings remain mandatory unless exempt, as set out in Government guidance.”

Shoppers will also continue to find sanitiser and wipes at the store entrance and Tesco has said that the Perspex screens placed at the checkouts will remain.

The retailer is also keeping its traffic light system to help monitor the flow of customers in and out of its stores to help prevent overcrowding.

The CEO added: “We’re really grateful for your support and everything you’ve been doing to help keep our colleagues and other customers safe.

“Our colleagues are here to help and are still working very hard in difficult circumstances, so please continue to be kind, patient and respectful.”

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