Martin Lewis’ new deal with Sainsbury’s will give vulnerable more Nectar points

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Vulnerable people have longer to take advantage of Nectar's "double-up" deal thanks to Martin Lewis.

The annual event allows customers, who can redeem in Sainsbury's, to double their Nectar points to spend on food and days out.

Earlier this month, shoppers could swap these points for vouchers with the deal due to end on November 17.

However, since the Money Saving Expert founder launched a campaign, it has now been extended.

The grocer said that extremely clinically vulnerable customers who have already exchanged their points can now swap them back.

And instead of getting back what they put in, shoppers will be able to keep hold of the doubled points to spend another time.

So if you are clinically vulnerable and have a letter from the GP to confirm this, you can call Sainsbury's to ask to swap them back.

If you're shielding but aren't vulnerable and have swapped points, you'll be able to get them back but without the double points.

You can contact customer services to double your points again if you're vulnerable and swapped your points back.

Then you can save these points to spend in store at a later date, including on any future double-up promotions.

A supermarket's spokesperson said: "Double-up is a promotion aimed at loyal Sainsbury's customers to get great value when they are already shopping with us in store for essential items.

"We launched the promotion pre the announcement of the English lockdown and have taken the decision to continue to offer it to customers, knowing that it helps them get great value ahead of Christmas.

"Unfortunately, most of the products included in the promotion are not available to buy online, so we are unable to offer double-up online.

"Where clinically extremely vulnerable customers have already redeemed points during our pre-issuance period from October 28 to November 3, we will reimburse double their points so that they can get great value again once they are able to go back into store."

The spokesperson continued: "Where Clinically Extremely Vulnerable customers have a letter from their GP, our customer service team will support them in arranging points to be added to their account."

Martin said: "I think this is a good solution and I'm thankful to Sainsbury's for taking my call – and listening – as I did too. It was stuck between a rock and a hard place.

"Sainsbury's was planning to allow them to get a refund and get their points back.

"But I suggested that it'd be best if Sainsbury's gave them double the points back, so in effect these people – some of those most hard hit at the moment – could still benefit. It has agreed, which I think is a win-win all round."

  • Martin Lewis
  • Money

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