The rules of email etiquette – including signing off with kisses
Workers reveal the bad email habits they can’t stand – including signing off with kisses and not having a signature (so, how many are YOU guilty of?)
- Perkbox Insights revealed the most common email mistakes to Stylist online
- A study of 1,928 people, revealed the most irritating habits of co-workers
- Workers often overuse the cc option which can undermine the recipient
- Faux pas is using capital letters for whole words and double exclamation marks
With the first full working week of 2020 in full swing, leaving many workers across Britain in a casual and post-celebratory mood, the most common email etiquette mistakes have been revealed.
A study of 1,928 people, conducted by Perkbox Insights to Stylist, revealed the most irritating and unproffesional habits of co-workers, such as being overfamiliar in emails by sending kisses and emojis.
Elsewhere, sending the same email twice, not having an email signature, and using double exclamation marks or capital letters for whole words was another common irritant.
And a classic mistake, much to the fury of many, is to cc in unneccessary colleagues, which only serves to undermine the recipient.
Here, they reveal how to avoid being guilty of the top email etiquette mistakes in your correspondence.
Stay proffessional: With the first full working week of 2020 in full swing, leaving many workers across Britain in a casual post-celebratory mood, the most common email etiquette mistakes have been revealed
You may not realise it, but using capital letters for whole words or sentences constitues as shouting.
If you want to highlight a specific point, putting a word in bold or using short sentences is a more professional alternative.
Using the cc option
Don’t cc in colleagues who don’t need to be involved, as it can look as though you are undermining the recipient.
The cc option should be used when addressing a topic that involves multiple people, the same way you would use a conference call.
Beware of your tone
Don’t be overfamiilar by using kisses when you barely know the person.
The email tone varies across industries, and may be less formal in the media industry than in accountancy – but make sure you have established a good relationship with the person and it’s appropriate to add an ‘x’ first.
Make an impression: A study of 1,928 people conducted by Perkbox Insights to Stylist revealed the most irritating and unproffesional habits of workers, such as being overfamiliar in emails by sending kisses and emojis
Proofread your email
Make sure you look over your email before you send it off to avoid any typos which can make it look unproffessional and careless.
Watch your style
Avoid using slang like ‘OMG’, coloured fonts, too many exclamation marks or adding emojis and smiley faces as it doesn’t make a proffessional impression – unless the sender has already used these.
Have a sign-off
Make sure you have an email signature, as it looks more established and confirms your position to the recipient.
Keep your colleagues happy: Elsewhere, sending the same email twice, not having an email signature, and using double exclamation marks or capital letters for whole words was another common irritant
Watch your punctuation
You may think that using multiple exclamation marks – just like capital letters – hammers home your point, but it doesn’t.
Avoid using more than one exclamation mark as it can come across as rude.
Keep it short
Avoid sending very long emails, which can be off-putting to read and may land you at the bottom of the inbox.
Also be sure to make your points in one email, and don’t double email.
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