Birthday boy, 6, unwraps new Nintendo Switch Mario game to find box is empty

A lad had his birthday ruined when he eagerly unwrapped a new computer game only to be met with an empty box.

Col Gibbs had been excited to get his hands on Super Mario Party for his Nintendo Switch on his sixth birthday.

But when he finally got to unwrap the disk he found nothing in the case.

Col’s father, Colin Gibbs, was left fuming as he splashed out £49.99 for the present from Sainsbury’s, The Derby Telegraph reported.

Colin went back to the Civic Way supermarket to complain and says he was told computer games were not guaranteed because they were sealed before arrival and he would have to take the matter up with Nintendo.

However, the 51-year-old claims the Japanese game developer told him the issue was between Sainsbury's and its supplier.

Armed with a letter from Citizen’s Advice which suggested the supermarket was liable, Colin returned to the store for a second time.

The store has now apologised and added a Lego set as an additional birthday gift for Col.

Now Colin wants to thank the store for its decision to replace the game, but also to warn people about what happened to him.

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The boss of his own automated parts firm, Gloucester-based Manufacturing Management Services, said: "Col loves his Mario games and had really wanted this one, but when he opened the box, he wasn't happy.

"It did take the shine off his birthday and on the day it made me quite agitated. I was upset that my son was disappointed.

"I was really grateful that Sainsbury's came to the decision they did, but I do want to make people aware I was told games bought from Sainsbury's weren't guaranteed."

A Sainsbury's spokesman said: "Mr Gibbs' experience is very unusual and all our console games are delivered to us sealed by the manufacturer.

"We understand this will have been very disappointing for Mr Gibbs and his son."

He went on: "We have apologised and tried to put this right by replacing the game and arranging a Lego set as a belated birthday gift as a gesture of goodwill."

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