McDonald's bans unaccompanied under-18s after 5pm after staff attacks

McDonald’s bans all unaccompanied under-18s from restaurant after 5pm due to attacks on staff

  • Restaurant in Lord Street, Liverpool has recently imposed ban on young people
  • The chain said new policy was due to ‘verbal and physical abuse’ against staff  
  • A McDonald’s spokesperson said there was a ‘zero tolerance’ policy on abuse 

A fast food restaurant is turning away all young people under the age of 18 in the evening hours because of a spate of attacks against staff.

The temporary ban on unaccompanied under-18s entering the restaurant after 5pm was recently brought into force at McDonald’s in Lord Street, Liverpool.

Restaurant bosses confirmed this was due to staff being subjected to what they describe as ‘verbal and physical abuse’.

McDonald’s in Lord Street, Liverpool has banned unaccompanied under-18s at the restaurant

One customer told Manchester Evening News they had overheard a security guard informing a young man about the new policy.

They said: ‘As I was leaving the security guard stopped a man he believed to be a teenager and told him they weren’t allowing people under 18 into the restaurant after 5pm without an adult with them.’

The customer had also witnessed ‘large groups of kids’ being moved on from a nearby cinema and park in the area the night before.

A McDonald’s spokesperson said they have a ‘zero-tolerance policy’ on abuse against their staff.

They  added: ‘Over recent weeks, we have seen an increase in the number of incidents of anti-social behaviour in the area with our people being subjected to verbal and physical abuse.

‘This decision was not taken lightly and we are working closely with the police to find a resolution and help reduce these incidents.’ 

The fast food chain said the ban is due to staff being subjected to ‘verbal and physical abuse’

A survey carried out by the retail industry’s trade union Usdaw last year found that rising numbers of staff are being subjected to abuse and that the problem was ‘endemic’.

Almost nine in ten retail staff said they suffered verbal abuse, with 60 per cent having reported threats of physical violence and 9 per cent saying they had been physically assaulted.

Elsewhere, 400,000 violent incidents were reported in convenience stores, with more than 10,000 of them involving a weapon. 

The shocking figures came from a survey of 2,700 workers undertaken in 2021.

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