Woman ‘horrified’ as smart meter says she used over £39k of energy in a day

A "horrified" woman got the fright of her life when her smart meter said she used £39,025 of energy in a single day.

Hannah Eastwood, from Whiston, near Liverpool, said her smart meter HUD gave the "laughable" gas and electric reading on New Year's Day.

She told the Liverpool ECHO that her provider Bulb has been nothing but trouble for the last 12 months.

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Taking to Facebook, the author shared her frustrations as she wrote: "So according to our smart meter, we've used over £39k in energy… absolute bulls***!!"

She added: "Are we running an entire restaurant or something? After 12 months of issues with it not communicating with Bulb, this happens."

Speaking to the Liverpool ECHO, Hannah explained she had tried to contact the energy company to see what the true value of her bill was. However, she hit a dead end due to the Bank Holiday.

She said: "I tried to get in touch with them but they're closed save for emergencies like no gas or electricity. As for how I'm feeling about it, it's absolutely laughable."

She added: "We've had nothing but problems with Bulb for the last 12 months.

"Our smart meter just suddenly stopped communicating after communicating with them for over three years previously.

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"They tried to blame it on the fact it's a first generation smart meter so needs enrolling in the national database but it was already enrolled a couple of years ago.

"Because it wasn't sending readings, we've then had to manually send readings but they were essentially estimating our energy usage for months even though I was doing as they asked."

Hannah explained that she lives with her husband Dan and her mum and dad – who are currently in bad health. She said she was worried the extreme amount shown on the HUD could have added to their health issues.

She said: "When I said to my mum and dad what it was showing, they nearly fell through the floor. If me and Dan didn't live with them, it could have given either of them a heart attack if they'd seen it themselves first."

A Bulb spokesperson told the Liverpool ECHO: "Hannah’s online account correctly reflects their current balance. It looks as though there’s a fault with the in home display on their smart meter, so we’re working on fixing it as soon as possible."

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