{"id":87660,"date":"2023-11-15T18:48:35","date_gmt":"2023-11-15T18:48:35","guid":{"rendered":"https:\/\/celebritytidings.com\/?p=87660"},"modified":"2023-11-15T18:48:35","modified_gmt":"2023-11-15T18:48:35","slug":"booths-puts-staff-back-behind-its-tills-as-it-axes-self-checkouts","status":"publish","type":"post","link":"https:\/\/celebritytidings.com\/world-news\/booths-puts-staff-back-behind-its-tills-as-it-axes-self-checkouts\/","title":{"rendered":"Booths puts staff back behind its tills as it axes self-checkouts"},"content":{"rendered":"<h1>&#8216;We listen to our customers &#8211; they want to speak to a real human&#8217;: Booths removes almost all self-service checkouts and puts staff back behind tills as experts say move will cut shoplifting<\/h1>\n<ul>\n<li><strong>Booths says it&#8217;s been finding machines to be &#8216;slow, unreliable and impersonal&#8217;\u00a0<\/strong><\/li>\n<li><strong>Self-service tills are &#8216;expensive risk&#8217; amid shoplifting epidemic, says retail group<\/strong><\/li>\n<li><strong>* Had a bad experience with self checkouts? Please email: tips@dailymail.com *\u00a0<\/strong><\/li>\n<\/ul>\n<p>A supermarket chain has become Britain&#8217;s first to return to fully-staffed checkouts after axing most of its self-service tills after its boss said: &#8216;We like to talk to people.&#8217;<\/p>\n<p>Booths &#8211; which has 27 stores in the North across Lancashire, Cumbria, Yorkshire and Cheshire &#8211; has been finding the machines to be &#8216;slow, unreliable and impersonal&#8217; and decided that &#8216;rather than artificial intelligence, we&#8217;re going for actual intelligence&#8217;.<\/p>\n<p>Staff at the upmarket firm, dubbed the &#8216;northern Waitrose&#8217;, added that they wanted to ensure customers were served by people with &#8216;high levels of warm, personal care&#8217;.<\/p>\n<p>The move by Booths, which was founded in 1847, has provoked much debate on the benefits of self-checkouts as retailers continue to battle a shoplifting epidemic.<\/p>\n<p>The British Independent Retailers Association said there could be a &#8216;reality check with the current level of retail theft and self-service tills becoming an expensive risk&#8217;.<\/p>\n<p>All but two Booths stores will put staff back on the tills &#8211; with the exceptions being in the Lake District at Keswick and Windermere which can become very busy at times.<\/p>\n<p><span>* <\/span><span><span>Had a bad experience with self checkouts? <\/span><\/span><span>Please email: tips@dailymail.com *\u00a0<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/i.dailymail.co.uk\/1s\/2023\/11\/10\/12\/77649405-12734255-image-a-18_1699620105603.jpg\" height=\"424\" width=\"634\"><\/p>\n<p>All but two Booths stores will put staff back on the tills following the decision (file image)<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/i.dailymail.co.uk\/1s\/2023\/11\/10\/11\/77647013-12734255-image-a-8_1699615893739.jpg\" height=\"422\" width=\"634\"><\/p>\n<p>The majority of Booths supermarkets are in Lancashire, including this one in Poulton-le-Fylde<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/i.dailymail.co.uk\/1s\/2023\/11\/10\/12\/77648575-12734255-Booths_managing_director_Nigel_Murray_said_his_staff_like_to_tal-m-4_1699618309352.jpg\" height=\"595\" width=\"634\"><\/p>\n<p>Booths managing director Nigel Murray said staff at the northern chain &#8216;like to talk to people&#8217;<\/p>\n<p>Booths managing director Nigel Murray told BBC Radio Lancashire today: &#8216;Our customers have told us this over time, that the self-scan machines that we&#8217;ve got in our stores they can be slow, they can be unreliable, they&#8217;re obviously impersonal.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/i.dailymail.co.uk\/1s\/2023\/11\/10\/12\/77648589-0-image-a-1_1699618596868.jpg\" width=\"308\" height=\"185\"><\/p>\n<h2><span>Poll<\/span><\/h2>\n<p> As Booths puts workers back behind the tills, do YOU prefer self-service or staff checkouts? <\/p>\n<p> As Booths puts workers back behind the tills, do YOU prefer self-service or staff checkouts? <\/p>\n<p>Now share your opinion<\/p>\n<p>&#8216;We stock quite a lot of loose items &#8211; fruit and veg and bakery &#8211; and as soon as you go to a self-scan with those you&#8217;ve got to get a visual verification on them, and some customers don&#8217;t know one different apple versus another for example.&#8217;<\/p>\n<p>He said there was &#8216;all sorts of fussing about with that&#8217; and then as soon as someone puts alcohol in their basket, an employee has to come over to perform an age check.<\/p>\n<p>Mr Murray continued: &#8216;We are a business that prides ourselves on the high standards and high levels of warm, personal care.<\/p>\n<p>&#8216;We like to talk to people and we&#8217;re really proud that we&#8217;re moving largely to a place where our customers are served by people, by human beings, so rather than artificial intelligence, we&#8217;re going for actual intelligence.&#8217;<\/p>\n<p>The programme also heard from a customer called Sue from Leyland in the county, who said: &#8216;I think shopping is a boring, mundane thing to do and I think if staff are there chatting to you, it just makes it better.&#8217;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/i.dailymail.co.uk\/1s\/2023\/11\/10\/12\/77648511-12734255-The_move_by_Booths_has_provoked_much_debate_on_the_benefits_of_s-m-14_1699618428480.jpg\" height=\"394\" width=\"634\"><\/p>\n<p>The move by Booths has provoked much debate on the benefits of self-checkouts (file image)<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/i.dailymail.co.uk\/1s\/2023\/11\/10\/11\/77646999-12734255-Booths_has_27_stores_nacross_Lancashire_Cumbria_Yorkshire_and_Ch-a-16_1699616128997.jpg\" height=\"423\" width=\"634\"><\/p>\n<p>All but two stores will put staff back on the tills &#8211; with an exception being this one in Keswick<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/i.dailymail.co.uk\/1s\/2023\/11\/10\/11\/77647005-12734255-image-a-3_1699615533779.jpg\" height=\"423\" width=\"634\"><\/p>\n<p>A shopper at Booths, which was founded in 1847 and now has 27 stores across the North<\/p>\n<p>The British Independent Retailers Association described the move as a &#8216;very interesting development&#8217;.<\/p>\n<h3>Full list of Booths stores that will no longer have self-checkouts\u00a0<\/h3>\n<p><span>LANCASHIRE<\/span><\/p>\n<ul>\n<li><span>Barrowford, Nelson<\/span><\/li>\n<li><span>Burscough, Ormskirk<\/span><\/li>\n<li><span>Carnforth<\/span><\/li>\n<li><span>Chorley<\/span><\/li>\n<li><span>Clitheroe<\/span><\/li>\n<li><span>Fulwood, Preston<\/span><\/li>\n<li><span>Garstang<\/span><\/li>\n<li><span>Hesketh Bank, Preston<\/span><\/li>\n<li><span>Longridge, Preston<\/span><\/li>\n<li><span>Longton, Preston<\/span><\/li>\n<li><span>Lytham<\/span><\/li>\n<li><span>Lytham St Annes<\/span><\/li>\n<li><span>Penwortham, Preston<\/span><\/li>\n<li><span>Poulton-le-Fylde<\/span><\/li>\n<li><span>Scotforth, Lancaster<\/span><\/li>\n<\/ul>\n<p><span>CUMBRIA<\/span><\/p>\n<ul>\n<li><span>Kendal<\/span><\/li>\n<li><span>Kirkby Lonsdale<\/span><\/li>\n<li><span>Milnthorpe<\/span><\/li>\n<li><span>Penrith<\/span><\/li>\n<li><span>Ulverston<\/span><\/li>\n<\/ul>\n<p><span>YORKSHIRE<\/span><\/p>\n<ul>\n<li><span>Ilkley<\/span><\/li>\n<li><span>Ripon<\/span><\/li>\n<li><span>Settle<\/span><\/li>\n<\/ul>\n<p><span>CHESHIRE<\/span><\/p>\n<ul>\n<li><span>Hale Barns, Altrincham<\/span><\/li>\n<li><span>Knutsford<\/span><\/li>\n<\/ul>\n<p>Two Booths stores will continue to have self-checkouts, both in Cumbria:<\/p>\n<ul>\n<li><span>Keswick<\/span><\/li>\n<li><span>Windermere\u00a0<\/span><\/li>\n<\/ul>\n<p>Its chief executive Andrew Goodacre told MailOnline today: &#8216;Independent retailers would never use self-service tills, preferring instead to deliver personal service at the till.<\/p>\n<p>&#8216;Furthermore, indie retailers view the checkout as an extra opportunity to sell and it seems that Booths are now following their example.<\/p>\n<p>&#8216;There may also be a reality check with the current level of retail theft and self-service tills becoming an expensive risk.&#8217;<\/p>\n<p>The British Retail Consortium&#8217;s 2023 Crime Survey put the scale of annual retail theft in Britain at \u00a3953million, despite more than \u00a3700million in crime prevention spending by retailers.<\/p>\n<p>This meant the total cost of retail crime stood at \u00a31.76billion for the year to April.<\/p>\n<p>It also found that incidents of violence and abuse towards retail colleagues had almost doubled on pre-pandemic levels to 867 incidents every day in 2021\/22.<\/p>\n<p>A separate survey of the organisation&#8217;s members in 2023 found that levels of shoplifting in ten major UK cities had risen by an average of 27 per cent.<\/p>\n<p>Industry sources said they had not heard any other supermarkets or retailers suggest they were getting rid of self-checkouts.<\/p>\n<p>MailOnline contacted every major UK supermarket to ask for their stance, and only Waitrose responded by confirming it would not be following suit.<\/p>\n<p>A spokeswoman for Waitrose, which has had self-checkouts in place since 2011, said: &#8216;Our customers appreciate choice; some want the speed of a self-checkout, while others prefer a personal service.<\/p>\n<p>&#8216;Unlike some retailers, all our branches continue to have staffed checkouts, which is really important to our customers.&#8217;<\/p>\n<p>But Robert Downes, development manager for the Federation of Small Businesses in Manchester, tweeted: &#8216;Well done Booths supermarkets for axing the hated self-checkout.<\/p>\n<p>&#8216;A welcome return to staff checkouts and proper customer service &#8211; not to mention a deterrent to casual shoplifting. Now let&#8217;s see if others follow suit?&#8217;<\/p>\n<p>He added: &#8216;Levels of shoplifting may spell the end for self-checkouts. Whatever they save on staff costs is surely eroded by thieving &#8211; which honest folk pay for through higher prices.&#8217;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/i.dailymail.co.uk\/1s\/2023\/11\/10\/11\/77647011-12734255-image-a-4_1699615537748.jpg\" height=\"420\" width=\"634\"><\/p>\n<p>A display of freshly baked artisan bread at the Booths supermarket in Ripon, North Yorkshire<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/i.dailymail.co.uk\/1s\/2023\/11\/10\/11\/77647015-12734255-image-a-9_1699615900965.jpg\" height=\"423\" width=\"634\"><\/p>\n<p>Booths has become Britain&#8217;s first supermarket chain to return to fully-staffed checkouts<\/p>\n<p>Harry Rose, editor of Which? magazine, tweeted: &#8216;The main benefit is time-saving &#8211; even with the errors. Without them you get stuck behind people doing the weekly shop when all you&#8217;re buying is milk. And in convenience stores without them you often have queues snaking around the store.<\/p>\n<h3>READ MORE Sainsbury&#8217;s forced to apologise to vegans over jokey Christmas card showing chilly farmyard swines mistakenly being excited about becoming pigs in blankets<\/h3>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/i.dailymail.co.uk\/1s\/2023\/11\/10\/11\/77609455-12734255-image-a-15_1699616011607.jpg\" height=\"285\" width=\"274\"><\/p>\n<p>\u00a0<\/p>\n<p>He added: &#8216;Aldi is good now &#8211; in stores where they&#8217;ve introduced self-checkouts they still have two or three staffed checkouts open as well. And I can&#8217;t recall having any errors with the tech.&#8217;<\/p>\n<p>Mr Rose also said: &#8216;The fundamental flaw is bagging areas that judge products based on weight but that can&#8217;t handle light items, so you know you&#8217;ll inevitably have to call the human whenever you&#8217;re trying to buy, say, paracetamol or basil.&#8217;<\/p>\n<p>A spokesperson for Booths said it had taken the decision as a model where &#8216;colleagues serve customers&#8217; offered the best user experience.\u00a0<\/p>\n<p>And they said its shoppers overwhelmingly supported the move &#8211; with feedback showing they preferred a &#8216;more personalised service&#8217;.<\/p>\n<p>The Booths spokesperson said: &#8216;We believe colleagues serving customers delivers a better customer experience and therefore we have taken the decision to remove self-checkouts in the majority of our stores.<\/p>\n<p>&#8216;We have based this not only on what we feel is the right thing to do but also having received feedback from our customers, who prefer a more personalised service.<\/p>\n<p>&#8216;Since 1847, the Booths founding philosophy is to &#8216;sell the best goods available, in attractive stores, staffed with first class assistants&#8217;.<\/p>\n<p>&#8216;Delighting customers with our warm Northern welcome is part of our DNA and we continue to invest in our people to ensure we remain true to that ethos.<\/p>\n<p>&#8216;We will retain self checkouts in two of our stores in the Lake District in order to meet the needs of our customers during very busy periods.&#8217;\u00a0<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/i.dailymail.co.uk\/1s\/2023\/11\/10\/11\/77647007-12734255-image-a-10_1699615903734.jpg\" height=\"475\" width=\"634\"><\/p>\n<p>A display of the self-service cheese counter at the Booths store in Ripon, North Yorkshire<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/i.dailymail.co.uk\/1s\/2023\/11\/10\/11\/77647003-12734255-image-a-11_1699615907456.jpg\" height=\"420\" width=\"634\"><\/p>\n<p>The self-service Olive Bar at the Booths supermarket in Ripon, North Yorkshire\u00a0<\/p>\n<p>It marks a shift away from the trend towards self-checkouts amid warnings last month that the\u00a0popularity of self-checkout machines in supermarkets has caused a decline in the number of shop floor vacancies.<\/p>\n<p>The overall number of checkout-related openings has fallen from 2,748 in last October to 2,020 this month, according to job search engine Adzuna.<\/p>\n<p>It added that checkout roles previously accounted for less than 58 per cent of supermarket jobs in October 2016, while last month they only accounted for 15 per cent.<\/p>\n<p>In the same period the number of self-checkout machines in supermarkets has increased from 53,000 to around 80,000 in the last five years, according to analytics platform RBR Data Services.<\/p>\n<p>The figures will cause fears among job searchers in the run up to Christmas, who often count on supermarkets taking on extra staff to cope with festive shoppers.<\/p>\n<p><span>* Had a bad experience with self checkouts? Please email: tips@dailymail.com *\u00a0<\/span><\/p>\n<p>Source: <a href=\"https:\/\/www.dailymail.co.uk\/news\/article-12734255\/booths-scrap-self-service-checkout-staff-tills-cut-shoplifting-experts-say.html\" target=\"_blank\" rel=\"noopener\">Read Full Article<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>&#8216;We listen to our customers &#8211; they want to speak to a real human&#8217;: Booths removes almost all self-service checkouts and puts staff back behind tills as experts say move will cut shoplifting Booths says it&#8217;s been finding machines to be &#8216;slow, unreliable and impersonal&#8217;\u00a0 Self-service tills are &#8216;expensive risk&#8217; amid shoplifting epidemic, says retail group * Had a bad<\/p>\n","protected":false},"author":2,"featured_media":87659,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[7],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Booths puts staff back behind its tills as it axes self-checkouts - Celebrity Tidings<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/celebritytidings.com\/world-news\/booths-puts-staff-back-behind-its-tills-as-it-axes-self-checkouts\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Booths puts staff back behind its tills as it axes self-checkouts - Celebrity Tidings\" \/>\n<meta property=\"og:description\" content=\"&#8216;We listen to our customers &#8211; they want to speak to a real human&#8217;: Booths removes almost all self-service checkouts and puts staff back behind tills as experts say move will cut shoplifting Booths says it&#8217;s been finding machines to be &#8216;slow, unreliable and impersonal&#8217;\u00a0 Self-service tills are &#8216;expensive risk&#8217; amid shoplifting epidemic, says retail group * Had a bad\" \/>\n<meta property=\"og:url\" content=\"https:\/\/celebritytidings.com\/world-news\/booths-puts-staff-back-behind-its-tills-as-it-axes-self-checkouts\/\" \/>\n<meta property=\"og:site_name\" content=\"Celebrity Tidings\" \/>\n<meta property=\"article:published_time\" content=\"2023-11-15T18:48:35+00:00\" \/>\n<meta name=\"author\" content=\"Donna Scheid\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:image\" content=\"https:\/\/celebritytidings.com\/wp-content\/uploads\/2023\/11\/Booths-puts-staff-back-behind-its-tills-as-it-axes-self-checkouts.jpg\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Donna Scheid\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"8 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/celebritytidings.com\/world-news\/booths-puts-staff-back-behind-its-tills-as-it-axes-self-checkouts\/\",\"url\":\"https:\/\/celebritytidings.com\/world-news\/booths-puts-staff-back-behind-its-tills-as-it-axes-self-checkouts\/\",\"name\":\"Booths puts staff back behind its tills as it axes self-checkouts - Celebrity Tidings\",\"isPartOf\":{\"@id\":\"https:\/\/celebritytidings.com\/#website\"},\"datePublished\":\"2023-11-15T18:48:35+00:00\",\"dateModified\":\"2023-11-15T18:48:35+00:00\",\"author\":{\"@id\":\"https:\/\/celebritytidings.com\/#\/schema\/person\/74db1979fe71b5ea01513ec1ce5bc609\"},\"breadcrumb\":{\"@id\":\"https:\/\/celebritytidings.com\/world-news\/booths-puts-staff-back-behind-its-tills-as-it-axes-self-checkouts\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/celebritytidings.com\/world-news\/booths-puts-staff-back-behind-its-tills-as-it-axes-self-checkouts\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/celebritytidings.com\/world-news\/booths-puts-staff-back-behind-its-tills-as-it-axes-self-checkouts\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/celebritytidings.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"World News\",\"item\":\"https:\/\/celebritytidings.com\/category\/world-news\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Booths puts staff back behind its tills as it axes self-checkouts\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/celebritytidings.com\/#website\",\"url\":\"https:\/\/celebritytidings.com\/\",\"name\":\"Celebrity Tidings\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/celebritytidings.com\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/celebritytidings.com\/#\/schema\/person\/74db1979fe71b5ea01513ec1ce5bc609\",\"name\":\"Donna Scheid\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/celebritytidings.com\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/d7cef2e0d8d634cb49d54f7c48b549a1?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/d7cef2e0d8d634cb49d54f7c48b549a1?s=96&d=mm&r=g\",\"caption\":\"Donna Scheid\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Booths puts staff back behind its tills as it axes self-checkouts - Celebrity Tidings","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/celebritytidings.com\/world-news\/booths-puts-staff-back-behind-its-tills-as-it-axes-self-checkouts\/","og_locale":"en_US","og_type":"article","og_title":"Booths puts staff back behind its tills as it axes self-checkouts - Celebrity Tidings","og_description":"&#8216;We listen to our customers &#8211; 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